Games

Taisho Mysteries Refund Policy

Last Updated: September 14, 2026 Effective Date: September 14, 2026

This Refund Policy applies to digital game content provided through Taisho Mysteries, operated by HSIEH HUI LIN (the “Operator”).

Purchases and payments for Taisho Mysteries are processed by Paddle. Paddle acts as the Merchant of Record and authorized reseller for the applicable transactions.

Accordingly, issues relating to game content, account access, unlock status, or technical functionality are primarily handled by the Taisho Mysteries Operator, while payment processing, execution of refunds, payment disputes, and other transaction-related matters are handled by Paddle in accordance with its systems, Buyer Terms, Refund Policy, and applicable law.

This Refund Policy forms part of the Taisho Mysteries Terms of Service.

1. General Policy

  • Products currently sold through Taisho Mysteries primarily consist of digital content delivered over the internet, including:
  • paid character routes;
  • paid stories or chapters;
  • side stories; and
  • other digital game content.
  • Unless otherwise expressly stated on the applicable product page, currently offered content is generally provided as a one-time purchase and will not automatically renew or result in recurring charges.
  • Once digital content has been properly delivered and made accessible to the player, refunds generally will not be provided solely because the player changes their mind, unless otherwise provided under this Policy, Paddle’s applicable refund rules, or applicable law.
  • Paddle may issue a refund in accordance with its Refund Policy, Buyer Terms, applicable law, or the circumstances of a particular transaction. Nothing in this Policy should be interpreted as limiting any greater rights available to a player under Paddle’s applicable terms or applicable law.
  • Before completing a purchase, players should review the product name, price, character route, included content, unlock conditions, and other relevant purchase information.

Refund Request Period

Unless otherwise required by applicable law, or where the product is defective, materially differs from its description, or another legal remedy applies, requests for a discretionary refund should be submitted within 14 days of the transaction date.

Submitting a refund request within 14 days does not guarantee that a refund will be approved. Eligibility will be assessed on a case-by-case basis in accordance with the Taisho Mysteries Refund Policy, Paddle’s Refund Policy, the extent to which the product has been used, the reason for the request, and applicable law.

Players may submit a request through Paddle Buyer Support or by contacting support.mystery.dev@gmail.com.

This time period does not limit any refund, withdrawal, defect-related remedy, or other right available under mandatory consumer protection law.

2. Circumstances in Which a Refund or Other Remedy May Be Requested

Players may contact the Taisho Mysteries Operator to request review, correction, restoration of access, a refund, or another reasonable remedy in the following circumstances.

2.1 Payment Completed but Purchased Content Not Received

If payment has been successfully completed but, due to an issue with the Taisho Mysteries system, the player’s account does not receive access to the purchased content, the Operator will generally first attempt to:

  • verify the transaction;
  • correct the account entitlement; or
  • restore access to the purchased content.

If the issue cannot reasonably be resolved, the Operator may approve a refund, which will be executed by Paddle.

2.2 Material Difference Between the Purchased Product and Its Description

If the digital content actually provided materially differs from the content clearly described on the purchase page at the time of the transaction, and the issue cannot reasonably be resolved through correction or re-delivery.

2.3 Duplicate Charges

If the same purchase is charged more than once due to a transaction or payment-processing error, the player may contact Paddle or Taisho Mysteries support for review.

If the charges are confirmed to be duplicates, the applicable refund will be processed by Paddle in accordance with its systems and policies.

2.4 Erroneous Transaction Caused by a System Error

Examples may include:

  • a transaction being created even though the player did not properly complete the purchase process;
  • a system error causing the wrong product or quantity to be purchased; or
  • another verifiable technical transaction error.

The Operator and Paddle will address the matter as appropriate based on the circumstances.

2.5 Material Technical Defect

If purchased content cannot be used properly due to a material technical issue within Taisho Mysteries itself, the Operator will first attempt to correct the issue.

If normal use cannot reasonably be restored, a refund or another appropriate remedy may be provided depending on the circumstances.

2.6 Other Situations Where a Refund or Remedy Is Required by Law

If mandatory consumer protection laws applicable to the player entitle them to cancellation, refund, repair, re-performance, or another remedy, nothing in this Policy limits those rights.

3. Circumstances That Generally Do Not Qualify for a Refund

Where digital content has been properly delivered and is functioning normally, the Operator generally will not approve a refund solely for any of the following reasons, unless Paddle determines otherwise, applicable law requires otherwise, or other exceptional circumstances apply:

  • the player changes their mind after purchase;
  • the player no longer has time to play;
  • the player does not complete the story or game;
  • the player does not obtain the desired ending, score, achievement, or gameplay result;
  • the player does not like a particular story, character, writing style, plot development, or ending;
  • the player considers the game more difficult or easier than expected;
  • the amount of reading or expected playtime differs from the player’s personal expectations;
  • the product page clearly disclosed the character, content, or unlock conditions and the player nevertheless completed the purchase;
  • the player cannot use the Service due to their own device, browser, network environment, browser extensions, or another issue not caused by Taisho Mysteries, while the Service functions normally in a supported environment;
  • the player’s account or access is restricted or terminated because the player violated the Taisho Mysteries Terms of Service; or
  • the player voluntarily deletes their account and subsequently requests a refund for digital content that had already been properly provided before account deletion.

The above does not affect Paddle’s ability to evaluate a request under its own Refund Policy and does not limit any mandatory consumer rights available under applicable law.

4. Accidental Purchases

  • If a player accidentally purchases digital content, they should contact Taisho Mysteries support or Paddle Buyer Support as soon as possible.
  • If the accidental purchase was not caused by an error in Taisho Mysteries or the payment system, the Operator is generally not obligated to provide a refund.
  • However, if:
  • the purchased content has not yet been used;
  • system records reasonably confirm that the player has not entered or begun using the paid content; and
  • there is no indication of refund abuse, fraud, or other improper conduct,

the Operator may, at its discretion, approve an exception and permit a refund.

  • Even where the Operator approves a refund, the actual refund transaction will be executed by Paddle.
  • Paddle may also independently decide whether to issue a refund in accordance with its refund policies and the circumstances of the transaction.

5. How to Request a Refund

Players may request refund-related assistance through either of the following methods.

5.1 Contact Taisho Mysteries Support

Customer Support Email: support.mystery.dev@gmail.com

If the issue relates to game content, account entitlements, content not unlocking properly, technical problems, or the product itself, players are encouraged to contact Taisho Mysteries support first.

To help us review the issue, please provide, where possible:

  • the email address associated with the Taisho Mysteries account;
  • the Paddle order or transaction identifier;
  • purchase date;
  • purchased product;
  • reason for the refund or remedy request; and
  • screenshots or error information that may help identify a technical issue.

Please do not send full credit card numbers, card security codes, banking passwords, or other unnecessary financial information by email.

5.2 Contact Paddle Buyer Support

Because Paddle acts as the Merchant of Record for the applicable transaction, players may also contact Paddle directly through its Buyer Support channels to ask about a transaction or request a refund.

Paddle will process such requests in accordance with its Buyer Terms, Refund Policy, applicable law, and the circumstances of the transaction.

6. How Refunds Are Processed

  • The Taisho Mysteries Operator will not independently return funds for Paddle-processed transactions by cash, bank transfer, PayPal, or another separate payment method.
  • If the Operator approves a refund, the Operator will submit or authorize the refund through the mechanisms provided by Paddle, and Paddle will execute the actual refund transaction.
  • Paddle may also independently decide to issue and process a refund where permitted under its rules and authority.
  • Refunds will generally be returned through Paddle’s refund and payment-processing mechanisms.
  • The actual time required for a refund to appear may vary depending on:
  • the original payment method;
  • card issuer;
  • financial institution;
  • country or region; and
  • processing times of Paddle or the relevant payment network.
  • Differences or fees caused by exchange rates, foreign currency conversion, or financial institutions may be outside the Operator’s control.

7. Access to Digital Content After a Refund

  • If a player receives a full refund for specific digital content, the right to use and access that product will generally end.
  • After confirming the refund, the Operator may:
  • remove access to the refunded paid content;
  • adjust in-game benefits obtained as a direct result of the transaction; and
  • revoke discounts, rewards, or other benefits directly associated with that purchase.
  • If only a partial refund is issued, the content or benefits the player may retain will depend on the specific conditions of that refund.
  • Other gameplay records obtained through normal gameplay and unrelated to the refunded transaction will generally remain unaffected.

8. Promotional Codes, Redemption Codes, and Free Content

  • Content obtained entirely free of charge through a redemption code, event code, referral reward, or another free method is not eligible for a monetary refund.
  • If a player purchases paid content using a discount or promotional offer, any approved refund will generally not exceed the amount actually paid by the player for that transaction.
  • If a refund causes the original eligibility requirements for a promotion or reward to no longer be satisfied, benefits directly associated with the transaction may be cancelled or adjusted, including:
  • discounts;
  • Mission Rewards;
  • event rewards;
  • referral rewards; or
  • other additional benefits.
  • Whether a previously used redemption code becomes usable again will depend on the applicable event rules and actual system conditions.

9. Payment Disputes and Chargebacks

  • If a player has a question about a payment, we recommend contacting Paddle Buyer Support or Taisho Mysteries support before initiating a payment dispute where practical.
  • Chargebacks and card-payment disputes are handled by Paddle, as Merchant of Record, in accordance with its payment providers, card network rules, and applicable procedures.
  • If a payment dispute occurs, the Taisho Mysteries Operator may provide Paddle, where necessary, with information directly related to the transaction, including:
  • purchased content;
  • account access records;
  • content unlock status;
  • usage records; or
  • other information reasonably necessary to verify the transaction.
  • If Paddle or the relevant payment provider determines that fraud, refund abuse, abusive chargebacks, or other improper conduct has occurred, a refund may be denied or other appropriate measures may be taken.
  • Nothing in this Section limits a player’s right to raise a legitimate payment dispute in good faith and in accordance with applicable law.

10. Paddle’s Refund Policy

  • Paddle, as Merchant of Record for the applicable transaction, separately maintains Buyer Terms and a Refund Policy applicable to purchasers.
  • Paddle may determine whether to issue a refund based on factors including:
  • applicable law;
  • statutory cancellation or refund rights in the player’s location;
  • whether the product materially differs from its description, is defective, or cannot be used properly;
  • the circumstances of the particular transaction; and
  • Paddle’s own refund discretion.
  • If Paddle or mandatory applicable law provides the player with greater refund rights than this Policy, the more favorable right will apply.
  • Nothing in this Policy should be interpreted as restricting or excluding Paddle’s ability to issue a refund under applicable law or its own policies.

11. Discontinuation of the Service

If Taisho Mysteries permanently discontinues all or a material part of the Service for operational, technical, security, legal, or other significant reasons, and as a result a player can no longer reasonably receive or use paid digital content, the Operator will consider:

  • content that has not yet been provided;
  • the extent to which the player has already used the content;
  • purchase date;
  • nature of the product;
  • Paddle’s applicable transaction terms; and
  • applicable law

in determining whether to provide a refund, substitute content, or another reasonable remedy.

If a refund is provided, the actual return of funds will be processed by Paddle.

12. Mandatory Consumer Rights

Nothing in this Policy excludes or limits any consumer rights available to players under mandatory laws applicable in their jurisdiction or otherwise applicable to the transaction.

If this Policy, Paddle’s Refund Policy, the conditions displayed at the time of purchase, or mandatory consumer protection law provide different levels of protection, any rights that cannot lawfully be excluded or waived will continue to apply.

13. Changes to This Policy

  • The Operator may amend this Refund Policy due to:
  • changes to products or services;
  • changes to Paddle or the payment structure;
  • legal or regulatory requirements; or
  • other reasonable operational needs.
  • If a change may materially affect players’ rights or interests, the Operator will provide notice through the website, email, or another reasonable method.
  • The amended Policy will take effect on the effective date stated in the updated version.
  • Transactions completed before an amendment will generally be handled in accordance with:
  • the conditions displayed when the transaction was completed;
  • the version of this Refund Policy then in effect;
  • Paddle’s applicable Buyer Terms and Refund Policy; and
  • applicable law.

14. Contact Information

Taisho Mysteries

Operator: HSIEH HUI LIN

Customer Support Email: support.mystery.dev@gmail.com

Website: https://mysterygame.dev

For questions relating to game content, accounts, unlocking, technical issues, or refund eligibility, players may contact Taisho Mysteries support.

For payment charges, transaction status, Paddle receipts, payment methods, or other order-related matters processed by Paddle, players may use the Buyer Support channels provided by Paddle.

Last Updated: September 14, 2026 Effective Date: September 14, 2026

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